Papa John’s is ready for some big changes and Steve Ritchie thinks he is ready for the task. As the new Chief Executive Officer of the nationwide pizza chain, he has a lot to do to get the chain to where he, his team, and their customers want it to be. Steve Ritchie understands that it is not just a one-man job and is listening to the people of Papa John’s to figure out what the company needs.
At Papa John’s there is a saying that “People Are Always A Priority“. It’s sort of a Papa Promise that Steve Ritchie plans to uphold to its fullest. In order to figure out the ways that Papa John’s needs to change, Steve Ritchie took a few week-long trip to visit different franchises in the United States. He knew that to figure out what Papa John’s needs, he needed to hear it from the source. So he asked not only management and the owners of these franchises what they thought needed to change, but also the everyday employees that make up the face of the company.
Steve Ritchie Papa John’s knows that Papa John’s is able to do better. The success of the company isn’t just about him or trying to improve the bottom line, it’s about all of the people that make up each restaurant. Papa John’s could not exist without the efforts of their loyal employees and Steve Ritchie believes they deserve to recognized for everything that they do for the company.
Papa John’s employees aren’t just people who make the food and deliver it to their customers; they are important members of their different communities. Papa John’s employees volunteer their time and resources to help out local charities and schools. They care about the communities that they are part of, which is why some of the conversations were hard for Steve Ritchie, as mentioned on their website.
Many customers lost their trust with the brand, some of the conversations they had were rough. Steve Ritchie wants to win back some of this trust and understands that they have a lot of work to do. He wants to go into the future with the brand and make the changes it needs.