Securus Technologies has been a driving force in improving correctional facilities across the US. The 30-year-old company, based in Carrollton, Texas is most known for its telecommunications services. Improving upon their existing security services; Securus has developed a new technology known as Wireless Containment Systems. The system prevents contraband cell phones from being used within the facilities. Although still in the testing phase, the invention has proven itself to be highly effective.
WCS technology works by blocking cell phone signals from reaching their intended network to connect a call. Although interfering with signals is against FCC policy, the company improved the technology to meet legal requirements. The technology is still in the testing phase; however, unofficial reports of over 1.7 million calls intercepted appear promising. Two newly acquired companies JPay, and GovPayNet have played a role in the development of the technology, also.
The blocking of communications from contraband phones has become a hot topic in recent years. Many employees in corrections consider it to be a priority issue regarding safety and security. With the murder of an infant, Retired Corrections Officer, Robert Johnson’s shooting, and many other crimes due to the devices; the spotlight on the issue is certainly warranted and justified. Gang violence inside and outside of facilities is often initiated by these devices. Stopping criminals in their tracks is critical to improving conditions for everyone’s benefit.
Improving security and safety in America’s correctional facilities is a duty Securus Technologies takes seriously. The company has also recently improved its pricing; making it easier for inmates to connect with their loved ones, with less of a financial burden. The company has also provided alternative solutions to communicate. Video visitation, messaging, voicemail, and now even tablets are a few of the services provided by Securus.
Securus’ great customer service has made news as well. Being newly accredited by the Better Business Bureau, the company is recognized with an “A+” rating. Customer satisfaction surveys also indicate that over 95 percent of customers are satisfied with the service received. With a nearly perfect one call resolution rate, the company is certainly making great strides. With the new developments and added strength of JPay and GovPayNet, the company has poised itself for continued success and innovation. It’s no surprise Securus Technologies is looked to as a role model and leader in the corrections management business.