Securus Technologies, Taking Safety and Security Seriously

Securus Technologies has been a driving force in improving correctional facilities across the US. The 30-year-old company, based in Carrollton, Texas is most known for its telecommunications services. Improving upon their existing security services; Securus has developed a new technology known as Wireless Containment Systems. The system prevents contraband cell phones from being used within the facilities. Although still in the testing phase, the invention has proven itself to be highly effective.

 

WCS technology works by blocking cell phone signals from reaching their intended network to connect a call. Although interfering with signals is against FCC policy, the company improved the technology to meet legal requirements. The technology is still in the testing phase; however, unofficial reports of over 1.7 million calls intercepted appear promising. Two newly acquired companies JPay, and GovPayNet have played a role in the development of the technology, also.

 

The blocking of communications from contraband phones has become a hot topic in recent years. Many employees in corrections consider it to be a priority issue regarding safety and security. With the murder of an infant, Retired Corrections Officer, Robert Johnson’s shooting, and many other crimes due to the devices; the spotlight on the issue is certainly warranted and justified. Gang violence inside and outside of facilities is often initiated by these devices. Stopping criminals in their tracks is critical to improving conditions for everyone’s benefit.

 

Improving security and safety in America’s correctional facilities is a duty Securus Technologies takes seriously. The company has also recently improved its pricing; making it easier for inmates to connect with their loved ones, with less of a financial burden. The company has also provided alternative solutions to communicate. Video visitation, messaging, voicemail, and now even tablets are a few of the services provided by Securus.

 

Securus’ great customer service has made news as well. Being newly accredited by the Better Business Bureau, the company is recognized with an “A+” rating. Customer satisfaction surveys also indicate that over 95 percent of customers are satisfied with the service received. With a nearly perfect one call resolution rate, the company is certainly making great strides. With the new developments and added strength of JPay and GovPayNet, the company has poised itself for continued success and innovation. It’s no surprise Securus Technologies is looked to as a role model and leader in the corrections management business.

 

Rick Smith Knows How To Keep You Connected

Richard A. Smith is a chief executive officer for Securus Technologies. He has been the president of this company as well since 2008. All in all, Rick Smith has taken charge of this company for over 8 years.

Securus Technologies provides a public safety tool for police officers, as well as a way for inmates and family members to stay connected. This is a paid service. The service that Securus Technologies is one that is not very common, but it should be. There is a huge gap in the market, and nobody cared to fill it until Securus came along with Rick Smith. They are capable of providing prison pay-phones to those in need of contact with their loved ones. Some people believe that it is a bit controversial – the inmate does not pay the bill, their loved ones do. However, as long as they agree to pay for this service, there is really no problem in inmates having paid, monitored phone calls with family members and other people they care about. That is what Richard Smith provides.

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Smith knows that not everyone locked up in jail is necessarily bad – we are all human beings and sometimes people make mistakes. Sure, their mistakes were bigger than the average mistakes, but that does not make them any less human. Like any other human, these people still need contact with the ones that they love. Given the circumstances, the prices are not that bad. It costs a dollar per minute of talking. Although that is expensive compared to local rates, it can be completely justified because they are inmates. If it weren’t for this service, they would have no other way of talking.

Before Richard Smith became the CEO of Securus Technologies, he served as the president of another company known as Eschelon Telecom. He also served as their Chief Financial Officer. Before this, he served as the vice president of Financial Management at Frontier Corporation. He worked there for over twenty years, and was employed in a slew of different positions, a few being Controller, Chief Information Officer, Network Plant Operations Director, Director of Business Development, and more. Rick is really a jack of all trades. He has a ton of experience being CEO of two different companies, and knows his way around finances. Not only that, but he is able to identify profitable gaps in the market by giving people what they want and need.

Rick Smith Securus has been threatened simply because of his leadership positions, but that has never stopped him. Everyone can learn a great lesson just by observing what Rick Smith has done throughout his life. Forget all of the naysayers, because you can do whatever you put your mind to. Visit securustechnologies.com for more info.

Uncovering Drugs Used by Inmates with Securus Technologies

I work as a corrections officer in our state prison, and one of my biggest duties as an officer is getting drugs out of the jail before they get into the hands of the inmates. There are only a few ways drugs can get into the jail, so my team works very hard being in position to identify trouble and stamp it out quickly. Drugs in the hands of the inmates could make a bad situation deadly, so we make use of a few very effective resources to stop the flow of those drugs even getting to our inmates.

 

In addition to all the resources we have to identify any drugs in the jail, we just got word about Securus Technologies updating the inmate call monitoring system in our jail. Now the LBS software will be able to do the work of several officers and identify things we may have missed in the past. Securus Technologies CEO Rick Smith, has 1,000 dedicated employees in his Dallas-based company who are serious bout making the world safe for everyone. To get a better understanding as to the popularity of these systems, at the moment this company has installed the same system in 2,600 jails around the country. My team didn’t realize how instrumental this monitoring system was going to be.

 

Although we still had a strong police presence at the inmate visitor center, we started to focus our efforts on the new call system. It wasn’t long after we heard some chatter from one inmate talking about how his brother was to slip him something hidden inside a very inconspicuous item. We also discovered one inmate talking about how he was able to keep drug paraphernalia in his cell without our dogs being able to locate it. We even heard inmates talking to families about buying drugs and smuggling them in. In one of the more surprising calls, and inmate was instructing a family member how to liquefy drugs and coat paper with them. We later discovered the letters he was receiving were in fact eaten and allowed him to get high in his cell.

 

Securus Technologies has basically given us a crystal ball that we can use to see things transpiring before they take place. When it comes to protecting my fellow officers, using the new call system has had like a ripple effect throughout. Not only did we feel safer, but visitors are no longer at risk to inmates violent outburst as well as other inmates having an advantage physically over each other. Each instance we had a team waiting to intercept before anything got into the hands of the inmates, and you can definitely see the difference these days.